Contact Us
Florence Bus Tours is an independent travel information site. Use this page for website questions, content corrections, suggestions, and partnership enquiries. If you already booked a tour, the booking provider or operator must handle changes, refunds, and ticket help.
Last updated · October 2026
We help with questions about this website, not with running tours. We are not the official Florence Bus Tours website, and we do not operate any attraction or booking platform.
How to reach us
Email our website team at info@florencebustours.com. Use this address for page feedback, correction requests, and website-related questions.
What we can help with
Send us a clear note if you notice something on the site that needs attention. Useful messages save time.
- Outdated prices, times, or inclusions shown on a page
- Broken links, missing images, or page errors
- Wrong facts, unclear wording, or translation issues
- Website access issues on phone, tablet, or desktop
- Questions about our guides, comparisons, or editorial approach
- Partnership, content, or affiliate-link questions
What we cannot do — and who can
We cannot change or cancel a booking. Use your booking confirmation email, account, app, or voucher, where the provider places its manage-booking link.
We cannot issue refunds, change dates, reissue tickets, or change names on tickets. Please contact the booking platform or the operator that sold the tour.
We cannot confirm entry, pickup, or availability. That information belongs to the provider handling your reservation, or to the attraction or operator named on your ticket.
Already booked? Start here
If you booked through a third-party platform, use the confirmation email first. It usually includes your ticket, voucher, and support route. If you booked on an operator’s own site, use that site’s account area or support channel.
How this site makes money
Some outbound booking links on this site are affiliate links. If you buy through them, we may receive a commission. That usually does not add extra cost for you.
Affiliate links do not make us the seller, the operator, or the official site. We still review content independently and mark corrections when we find them.
Before you email
Include the page URL, the section or topic, and a short note about what looks wrong. A screenshot helps when you are reporting a layout problem or a content error.
If you are writing about a website issue, tell us your device and browser. If the issue is about a booking, share only the booking reference you are comfortable sending.
What not to send us
Please do not email passwords, full card numbers, security codes, or unnecessary identity documents. For payment or account problems, contact the actual booking provider through its official support channel.
How we handle corrections
When you report a wrong price, closed entrance, or out-of-date timing, we check it against the source we used. If your report is right, we update the page. A factual correction is always worth sending, even when it is not a complaint.
Policy links
You can also read our Privacy Policy, Terms, Disclaimer, and Editorial Policy.
Getting in touch
Email info@florencebustours.com with your question or correction. Keep it short, factual, and specific so we can route it to the right page.